Refund Policy
Last updated: November 3, 2026
1. When we refund
We offer a full refund if:
- your item arrives damaged or defective,
- you received the wrong item, or
- your order never arrived (see our Shipping Policy).
We do not offer returns, replacements or exchanges. Outside the European Union, we do not offer refunds if you simply change your mind. For customers in the European Union, see section 4.
2. How to request a refund
Email support@yuzobrands.com within 7 days of delivery. Include:
- your order number,
- clear photos or a video showing the damage, defect or wrong item, including the packaging and shipping label.
For orders that never arrived, include your order number. We will check the tracking with the carrier.
We review every request. If it is approved, we refund the full amount to your original payment method within 14 days. You don't need to send the item back unless we ask you to. We may decline requests without sufficient proof, requests made after the 7-day period, or requests from accounts with repeated claims.
3. Your statutory rights
This policy does not affect any rights you have under the consumer laws of the country where you live. Customers in the European Union are entitled to a legal guarantee of at least 2 years from delivery for defective goods.
4. Customers in the European Union: right of withdrawal
If you live in the European Union, you can withdraw from your purchase within 14 days of receiving your goods, without giving a reason. If you ordered several items delivered separately, the 14 days start when you receive the last item.
How to withdraw: use our online withdrawal function: Withdraw from your order here. No account is needed. You can also email a clear statement to support@yuzobrands.com or use the model form below. Sending your withdrawal before the 14 days end is enough to meet the deadline.
Returning the item: after you withdraw, we will email you the return address within 2 business days. You must send the item back within 14 days of withdrawing. You pay the cost of returning the item. You are only liable for any loss in value caused by handling the item beyond what is needed to check what it is, its characteristics and how it works.
Your refund: we refund all payments received from you, including standard delivery costs, no later than 14 days after receiving your withdrawal. We may wait to refund you until we have received the item back or you have shown proof that you sent it, whichever comes first. We use the same payment method you paid with, and you are not charged any fees for the refund.
Exceptions: the right of withdrawal does not apply to sealed goods that cannot be returned for health or hygiene reasons once unsealed, or to personalised goods.
5. Model withdrawal form (EU customers)
(Complete and return this form only if you wish to withdraw from the contract.)
To: Humani Holdings LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, USA, support@yuzobrands.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.