Shipping Policy
Last updated: November 3, 2026
1. Where we ship
We currently ship to: all countries available for selection at checkout.
2. Where your order ships from
Our products are shipped directly from our international suppliers, mainly located in China. This is why delivery takes longer than from a local warehouse. Orders with several items may arrive in separate packages, at different times.
3. Processing and delivery times
Order processing: 1–3 business days before your order ships. Delivery times after shipping:
| Product | United States | European Union |
|---|---|---|
| Shock Shorts | 10–16 days | 15–18 days |
| Monster Cozies | 11–18 days | 17–26 days |
| Mop Walkers | 8–14 days | 12–16 days |
| Scrubbed Famous | 8–14 days | 12–16 days |
| Foodnap | 11–17 days | 17–26 days |
Other countries: delivery times vary by destination. Contact us at support@yuzobrands.com before ordering for an estimate.
These are estimates. If your order will be significantly delayed beyond the stated time, we will tell you by email. You can then cancel the order for a full refund if it has not shipped yet.
4. Shipping costs
Shipping is free on all orders.
5. Tracking
Once your order ships, you will receive an email with a tracking number. Tracking may take a few days to update.
6. Taxes, customs and duties
European Union: VAT is included in the price you pay at checkout for orders up to €150. You will not pay any additional VAT or customs fees on delivery for these orders. For orders above €150, import VAT, customs duties and carrier handling fees may be charged on delivery and are paid by you.
United States: Any US import duties and fees are included in the price you pay at checkout. You will not be charged anything extra on delivery.
Other countries: import taxes, duties and fees may apply on delivery and are paid by the recipient.
7. Lost, late or damaged packages
If your package has not arrived within 15 days after the latest estimated delivery date, email support@yuzobrands.com with your order number. We will check the tracking with the carrier, and if the package was not delivered, we will issue a full refund. If your package arrives damaged, send us photos or a video of the damage and we will refund you in full after reviewing them. We do not reship or replace orders. For consumers in the EU, we are responsible for the goods until they are delivered to you.
8. Wrong address
Please check your shipping address carefully. If a package cannot be delivered because of an incorrect address you provided, we are not able to reship it. Please contact us at support@yuzobrands.com and we will look into your options.
9. Contact
Questions about your delivery: support@yuzobrands.com